How We Use Your Data

Introduction

This Privacy Policy explains how STEMLAB collects, processes, stores, transfers, and protects personal information belonging to individuals who interact with our products, services, websites, events, or support teams. “Personal data” refers to any information that can identify a natural person, such as their name, contact details, or associated records.

This policy applies to all personal data handled by STEMLAB—online and offline, globally, and across all business units.

If you have any questions about how we process your personal information, you may contact us at:

Address:

STEM Lab

B8 Building – 704 – behind Mall Of Emirates

Al Barsha 1 – Dubai

Email: info@stemlabme.com
Phone: +971 504641055

Our Data Protection Principles

STEMLAB follows the principles below when handling personal data:

• We collect only the information necessary to provide our services (e.g., name, email, shipping details).
• We will not gather more data than required for the intended purpose.
• We use your data only for the purposes communicated to you, unless additional consent is given.
• We do not share personal data with third parties unless necessary for delivering our services or as permitted by law.
• We verify and update personal data when requested.
• We apply strong technical and organizational measures to secure your data.
• We retain personal information only as long as legally required or necessary to complete the service.
• We do not store or share customers’ credit card details.

STEMLAB encourages parents and guardians to explore our online platforms together with their children.

 Sharing Personal Data With Third Parties

STEMLAB may share personal data only when necessary to provide our services or fulfill your request—for example:

• Shipping partners for product delivery
• Payment and fraud-prevention partners
• Data hosting providers for secure storage
• Research and survey firms engaged by STEMLAB
• Professional service providers under contract

All third-party vendors are bound by written agreements and may only use your data according to our instructions. They are not permitted to sell, reuse, or process your information for their own purposes.

Personal data may also be shared with other divisions within STEMLAB when needed to support or improve our services.

We may disclose information if required by UAE law, court order, or regulatory authorities.

Children’s Data (Under Age 13)

If a child under 13 contacts STEMLAB online—for example, to join an activity—we may collect:

• The child’s email address
• The parent/guardian’s email address

We use the child’s email only for the specific purpose for which they reached out. The parent/guardian’s email will be used to notify them and explain what data was collected.

Parents or guardians may request:

• Review of the child’s data
• Deletion of the child’s data
• Stopping further collection or use

No child will be required to provide more information than necessary to participate in online activities or competitions.

If a child under 13 wins a contest, we will notify the parent/guardian. No additional personal data will be collected without parental consent. All contest-related data is deleted once the activity ends.

If any activity allows children to share information publicly, we will seek parental approval before allowing participation. STEMLAB currently moderates such interactions to keep children safe.